Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of this website, https://www.safariacacia.com (the “Website”). Please be sure to read this before availing of any of our services – don’t worry; the Terms and Conditions are written in simple English without excessive legalese.
By availing of any of Safari Acacia Travel Agency’s services, therefore, you implicate that you agree to the Terms and Conditions. We can’t see why you wouldn’t, because they are entirely fair. Safari Acacia Travel Agency (hereafter referred to as “SA”) shall, however, not be liable for any consequences arising out of your failure to fully read and understand the Terms and Conditions.
1.Use of the Website
a. Eligibility: You must be at least 18 years old to use the Website or have the consent of a parent or legal guardian.
b. User Account: Some features of the Website may require you to create a user account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.
c. Prohibited Activities: You agree not to engage in any activities that may disrupt or interfere with the proper functioning of the Website or infringe upon the rights of others. This includes but is not limited to unauthorized access, data scraping, spamming, or transmitting harmful content.
2.Intellectual Property
a. Ownership: All content on the Website, including text, images, logos, and trademarks, is the property of SA or its licensors and is protected by applicable intellectual property laws.
b. Restrictions: You may not modify, reproduce, distribute, or create derivative works of the content without prior written permission from SA.
3. Bookings and Payments
a. Booking Confirmation:
All bookings made through the Website are subject to availability and confirmation by Safari Acacia Travel Agency or the relevant third-party service provider. The confirmation of a booking constitutes a contractual agreement between you and the service provider.
b. Borneo Booking Policy:
A 50% payment is expected upon confirmation of services.
Note that until SA receives this deposit and you receive a confirmation invoice, your reservation is not confirmed. Please check your invoice carefully and contact SA immediately if your invoice appears to be incorrect or incomplete. The balance of your reservation must be paid in full 70 days before services commence. If final payment is not received by the due date, your reservation will be cancelled, SA has the right to retain your full deposit.
c. Pricing and Payment:
Prices displayed on the Website are subject to change without notice and may vary based on factors such as currency exchange rates and availability. Payment terms and methods will be specified in detail during the booking process.
Payment options include secure online money transfer services like Transferwise, Revolut, XE, Paypal etc to our INR bank account in India. In most circumstances, we receive the money within 1-2 working days.
Bank wire transfer (currency INR) – If you choose to transfer money via traditional bank telegraphic/wire transfer, please follow the exact company details mentioned on your invoice.
d. Cancellations and Refunds:
Cancellation policies and refund eligibility will vary depending on the specific service or product booked.
Please review the terms and conditions provided during the booking process or contact our customer service for further information.
For tour packages or individual components supplied by third parties, such as hotel, resort or lodge bookings, cancellation costs will apply in accordance with their terms and restrictions. Peak season cancellation charges varies from normal period.
Unfortunately, we are unable to provide refunds or exchanges for any unused services included in the tour package, such as accommodation, meals, tours, and transportation. This policy applies even if the guest chooses not to utilize these services after the tour has started.
For valid refund cases, it might take up to 30 days after the request is made.
4. Passport, Visa & Immigration Requirements
It is the participant’s responsibility to fulfill the passport, visa and other immigration requirements applicable to his or her itinerary. Participants should confirm these with the relevant embassies and/or consulates and SA do not accept any responsibility in the case of participant being unable to travel due to not complying with any such requirements.
5. Travel Insurance
Participant is strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip to cover against personal accident, loss of baggage, flight delays and/or cancellation, unexpected alterations to travel arrangements, act of God, emergency medical evacuation, infectious diseases, epidemics, terrorism etc.
6. Disclaimer of Liability
a. Information Accuracy: While we strive to provide accurate and up-to-date information on the Website, we cannot guarantee the accuracy, completeness, or reliability of the content. You acknowledge that any reliance on the information is at your own risk.
b. Third-Party Services: The Website may contain links or references to third-party websites or services. We do not endorse or assume responsibility for the content, availability, or privacy practices of these third-party sites.
c. Limitation of Liability: SA and its affiliates, directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website or any services booked through the Website.
7. Modifications
SA reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective upon posting on the Website. It is your responsibility to review the Terms periodically for updates.
By continuing to use the Website after any modifications to the Terms, you indicate your acceptance of the revised Terms.
If you have any questions or concerns regarding these Terms and Conditions, please contact us using the information provided on the Website.