Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of this website, safariacacia.com (the “Website”), and any safari or journey booked with Safari Acacia Travel Agency (“SA”, “we”, “us” or “our”). They are written in plain English, so please take a few minutes to read them before booking. By making an enquiry, confirming a booking, or otherwise using our services, you agree to be bound by these Terms.
Use of the Website
To use this Website, you must be at least 18 years old, or have the consent of a parent or legal guardian. You agree not to engage in any activity that disrupts or interferes with the proper functioning of the Website, or that infringes the rights of others, including unauthorised access, data scraping, spamming, or transmitting harmful content.
Intellectual Property
All content on this Website, including text, images, logos and trademarks, is the property of SA or its licensors, and is protected by applicable intellectual property laws. You may not modify, reproduce, distribute or create derivative works from this content without our prior written permission.
Booking Confirmation
All bookings made through this Website are subject to availability and confirmation by SA. Your reservation is not confirmed until we have received your deposit and you have received a confirmation invoice from us. Please check your invoice carefully and contact us immediately if it appears incorrect or incomplete.
Payment Schedule
Once your reservation is confirmed, payment is due in two instalments. If the balance is not received by the due date, we reserve the right to cancel your reservation and retain your deposit.
| When | What’s Due |
|---|---|
| At confirmation | 50% deposit |
| 70 days before travel | Remaining balance, paid in full |
Pricing
Prices shown on this Website are subject to change without notice, and may vary with currency exchange rates and availability. Payment terms and methods will be confirmed in detail during the booking process.
Payment Options
Three ways to settle your invoice, all detailed on the invoice itself.
| Method | Details |
|---|---|
| Online transfer | Secure services such as Wise, Revolut or XE, to our INR bank account in India. Usually received within 1 to 2 working days. |
| Bank wire | Traditional telegraphic/wire transfer, using the exact details shown on your invoice. |
| Card payment | A payment link for Visa and Mastercard, subject to additional processing charges. |
Cancellations & Refunds
Cancellation policies and refund eligibility vary depending on the specific service or product booked. Please review the terms provided during your booking process, or contact us directly for the terms relevant to your itinerary.
For tour components supplied by third parties, such as hotels, lodges, camps or ground handlers, their own cancellation terms apply, and these can vary significantly during peak season. We are unable to offer refunds or exchanges for any unused portion of your itinerary once travel has begun, including accommodation, meals, tours or transport, even if you choose not to use a service. Where a refund is due, please allow up to 30 days for it to be processed.
Amendments
If you would like to change your itinerary after booking, let us know in writing and we will do what we can to accommodate it, subject to availability and any additional costs charged by our suppliers. Because the balance of your trip is due 70 days before departure, changes requested within that window may be treated as a cancellation and subject to the terms above.
Passport, Visa & Immigration
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. Please confirm these directly with the relevant embassies and/or consulates. SA does not accept responsibility if you are unable to travel because these requirements were not met.
Travel Insurance
We strongly recommend that you purchase comprehensive personal travel insurance for the duration of your trip, covering personal accident, loss of baggage, flight delay or cancellation, unexpected changes to travel arrangements, force majeure, emergency medical evacuation, infectious disease and epidemics, and terrorism.
Travelling in Wildlife & Remote Areas
A safari with Safari Acacia takes you into some of the world’s more remote and untouched wilderness: unfenced reserves and conservancies, national parks, and rural regions across Kenya, Tanzania, Zambia, India and Malaysian Borneo. By booking with us, you acknowledge that this kind of travel carries risks not present in everyday life: close encounters with wild and potentially dangerous animals; travel on remote or unpaved roads, and by light aircraft, boat or on foot; limited medical facilities and longer response times in an emergency; exposure to insects, tropical climates and locally prevalent illnesses; and conditions particular to the region you are visiting, including variable infrastructure and weather.
Our guides and partners take every reasonable precaution, but wildlife and wilderness travel can never be entirely free of risk. By travelling with us, you confirm that you undertake your journey with this understanding, and that comprehensive travel insurance is in place before you depart.
Force Majeure
We shall not be liable, and shall not be required to pay any compensation, if we are prevented from performing our obligations to you as a result of circumstances beyond our reasonable control (“Force Majeure”), including, without limitation, natural disasters, epidemic or pandemic, war, terrorism, civil unrest, government action, strikes or industrial action, and failure of transport, power or communications infrastructure. Where a Force Majeure event affects your trip, we will do what we reasonably can to minimise disruption, but any additional costs this creates will be your responsibility.
Disclaimer of Liability
Information accuracy. While we strive to provide accurate and up to date information on the Website, we cannot guarantee its accuracy, completeness or reliability. Any reliance on it is at your own risk.
Third party websites. The Website may link to third party sites or services. We do not endorse, and are not responsible for, their content, availability or privacy practices.
Limitation of liability. SA and its affiliates, directors, employees or agents shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of or related to your use of the Website, or any services booked through it.
Third Party Suppliers
SA makes arrangements with hotels and other accommodation providers, transfer operators, tour operators, local guides, activity providers and other independent parties (“Third Party Suppliers”) to provide some or all of the components of your booking. We take great care in selecting our Third Party Suppliers, but we do not supervise or control them, and cannot be held responsible for their acts or omissions.
In the absence of our own negligence, we are not responsible for cancellations, delays, diversions or substitutions; loss or damage to baggage or property; injury, illness or death; or any claims, losses or costs arising from inconvenience, loss of enjoyment or distress resulting from any act, omission, error or negligence of a Third Party Supplier or other person providing services or accommodation to you, where they are not our direct employee or under our exclusive control.
Photography & Media Use
From time to time, our guides, staff or accompanying photographers may take photographs or video during your trip, which we may use on our website, social media, brochures or other marketing materials. If you would prefer not to be included in such material, please let us know in writing before your trip begins.
Any photographs or video you take yourself during your safari remain yours to use personally or share on social media. Please speak to us first before using your own trip content for commercial purposes.
Complaints
If anything about your trip falls short of what you expected, please raise it with your guide, lodge manager or our team as soon as possible while you are still travelling, so that we have a genuine opportunity to put things right. If the matter remains unresolved, please follow up with us in writing after your return, and we will do our best to address it.
Governing Law
These Terms, and any dispute arising out of or in connection with them, are governed by and construed in accordance with the laws of India. This does not affect any statutory protections you may be entitled to as a consumer in your own country of residence.
Modifications
SA reserves the right to modify or update these Terms at any time, without prior notice. Changes take effect as soon as they are posted on this Website, so we encourage you to review these Terms periodically. By continuing to use the Website, or to travel with us, after any changes have been made, you accept the revised Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These Terms, together with your booking confirmation and invoice, form the entire agreement between you and SA in relation to your booking.