Privacy and Cookies Policy
We are committed to safeguarding the privacy of our website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when using our services. By engaging with our travel agency, you consent to the practices described in this policy.
Information Collection
We may collect personal information from you when you voluntarily provide it to us during the booking or inquiry process. This information may include your name, contact details (such as address, email, and phone number), travel preferences, passport details, and payment information. Any other personal information that you choose to send to us; and information provided to us with your consent Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
Use of Information
We use the collected information to facilitate your travel bookings, provide personalized services, communicate with you regarding your trip, and improve our overall service quality. We may also use your information to send you promotional offers or updates related to our services, with your consent. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
Information Sharing
1. We may share your personal information with third-party service providers, such as airlines, hotels, and tour operators, as necessary to fulfill your travel bookings. These partners are obligated to use the information only for the purpose of providing the requested services.
2. We may disclose your personal information to any ground handler or supplier of your tour/travel for which the information is required insofar as reasonably necessary for the purposes set out in this policy.
3. We may disclose your personal information:
a) To the extent that we are required to do so by law;
b) In connection with any ongoing or prospective legal proceedings;
c) In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention.
d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4. Except as provided in this policy, we will not provide your personal information to third parties.
Data Security
We implement industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Your Rights
You have the right to access, update, or delete the personal information we hold about you. If you wish to exercise these rights or have any concerns regarding the handling of your data, please contact us using the information provided below.
Updates to the Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about how we handle and protect your personal information.
About cookies
1. A cookie is a file containing an identifier a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Our cookies
We use both session and persistent cookies on our website. We use cookies on our website to recognize a computer when a user visits the website, track users as they navigate the website, improve the website’s usability, analyze the use of the website, administer the website, prevent fraud and improve the security of the website, personalize the website for each user.
Analytics cookies
1. We use Google Analytics Universal to analyse the use of our website.
2. Our analytics service provider generates statistical and other information about website use by means of cookies.
3. The information generated relating to our website is used to create reports about the use of our website.
4. Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy.
Contact Us:
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at: Acacia Safari, located at Kuala Lumpur, Malaysia.
If you have any other questions about this policy, you can write to us at info@safariacacia.com
Effective Date: 9th June 2023